What We Do

Studies have shown that 70% of what people learn during traditional training is forgotten within 24 hours. To combat this challenge, we specialize in the design and development of performance support solutions that are designed for use on-the-job to help the user solve problems, make decisions, and remember information learned during training.

Performance support is very effective when designed to complement training, but it can also stand alone. Our products increase retention and improve readiness. We design for users’ needs and preferences and tailor the solution to how your users learn and access technology.

We perform an analysis to determine the areas where your users have the greatest challenges and break down information into smaller, digestible pieces to access quickly and easily. We develop solutions that are available where and when users need it.

With an intuitive 3D equipment app, interactive user manual, or the ability to augment their reality with virtual job aids, your users are more confident in their ability to solve problems, and readiness is more easily maintained.

Performance Support may include, but aren’t limited to:

  • Mobile job aid apps
  • Microlearning videos
  • Interactive user manuals
  • 3D equipment apps
    for troubleshooting/maintenance
  • Mini-games
  • Decision support apps
  • Augmented reality

We also develop more traditional training solutions:

  • Web-based training
  • Scenario-based training
  • Simulations or games
  • Virtual reality (VR)
  • and more
Collage of images representing the prototype project

Performance Support Developed at the Speed of Need

Eight new prototype technologies were being deployed within a week, but they didn’t yet have any training or troubleshooting support. With a one-week turnaround, we designed and developed an Android performance support tablet app that included approximately 40 microlearning videos for the prototype technologies. The app was designed and developed in coordination with the equipment innovators. The apps were pre-loaded onto tablets with ruggedized cases and shipped with the new technologies for operators to use in the field.

Performance Support Complements Existing Training

To complement a face-to-face training offered by the Department of State, we developed a web-based course to serve as refresher training or for those who couldn’t make it to the face-to-face class. We also developed two mobile apps to serve as performance support and to supplement the training. One app focused on how to use a fire extinguisher with an emergency sequence available every time you open the app. The other app focused on how to use an emergency escape breathing device (EEBD). Both were native apps built for Android and iOS.

Traditional Training for Conveying Complex Information

We designed and developed an 8-hour web-based course and resource on the topic of risk-based selection of personal protective equipment (PPE) for HAZMAT technicians and procurement professionals in the first responder and defense communities. This training was designed with decision logic that can be used as a resource to assist in making the proper selection of  PPE prior to conducting a mission.

Collage of images representing the prototype project

Developed at the Speed of Need

With a one-week turn around, we designed and developed an Android performance support tablet app that includes approximately 40 micro-learning videos for eight prototype technologies. The app and tablet were shipped with the new technologies for operators to use in the field.

Complementing Web-based and Instructor-led Training

To complement a face-to-face training offered by the Department of State, we developed a web-based course to serve as refresher training. We also created two mobile apps to serve as performance support and to supplement the refresher training. One app focuses on how to use a fire extinguisher with an emergency sequence that runs every time you open the app. The other app focuses on how to use an emergency escape breathing device (EEBD). Both were native apps built for Android and iOS.

Conveying Complex Information

We designed and developed an 8-hour web-based course and resource for HAZMAT technicians and procurement professionals in the first responder and defense communities to assist in making the proper selection of personal protective equipment (PPE) prior to conducting a mission.